1. Products and Availability

1.1. Product Description: We strive to provide accurate and detailed descriptions for all our products. If you need additional information, please feel free to contact our customer support team.

1.2. Availability: All products listed on our website are available at the time of listing. However, if a product is out of stock, we will promptly inform you and offer a full refund or an alternative product.

2. Pricing

2.1. Pricing Transparency: All prices are clearly displayed on our website and include GST and other applicable taxes.

2.2. Price Changes: We reserve the right to change our prices at any time without prior notice. However, the price displayed at the time of your order will be the price you are charged.

3. Ordering and Payment

3.1. Order Confirmation: Once you place an order, you will receive an order confirmation email with the details of your order and the expected delivery date.

3.2. Payment Methods: We accept multiple payment methods, including credit card, debit card, net banking, UPI, and cash on delivery. All transactions are processed through secure payment gateways.

3.3. Payment Failures: If your payment fails for any reason, please try again or contact our customer support team for assistance.

4. Shipping and Delivery

4.1. Shipping Charges: We offer free shipping on all orders. However, a nominal shipping fee may apply to specific regions, which will be disclosed during checkout.

4.2. Delivery Time: Delivery times may vary based on your location and product availability. Typically, delivery is completed within 5-7 working days.

4.3. Order Tracking: You can track your order by logging into our website or using the tracking number provided.

5. Returns and Refunds

5.1. Return Policy: If you receive a defective or damaged product, you may return it within 7 days of delivery. The product must be returned in its original packaging.

5.2. Refund Policy: Once we receive and inspect the returned product, we will initiate a refund within 7-10 working days. The refund will be processed through the original payment method used for the purchase.

5.3. Non-returnable Items: Certain items, such as perishable goods, customized products, and hygiene-related items, are non-returnable. No return or refund will be provided for these items.

6. Customer Support

6.1. Contact Us: For any queries, complaints, or feedback, please contact us:

• Email: support@galacy.in
• Phone: +91-8920559548
• Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM

7. Privacy Policy

7.1. Customer Information: We respect your privacy and ensure that your personal information is kept confidential and not shared with any third parties without your consent.

8. Changes to the Policy

8.1. Updates: We may update our shopping policy from time to time. Please check our website for any updates.

9. Governing Law

9.1. Jurisdiction: This policy is governed by Indian laws, and any disputes will be subject to the jurisdiction of Indian courts.